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Hi! I'm Nathan Oldakowski

About Me

Hello! I'm a trusted software engineer with a strong background in designing, implementing, and maintaining web applications and data integrations. I have over 5 years of experience in Salesforce implementations and web-based applications.

Experience

Work Experience

Full Stack Salesforce Engineer (Software Engineer) || Uno Health || New York, NY

February 2023 - January 2024

  • Integrated Salesforce with external systems using AWS Lambda, Typescript, Serverless, and Queueable Apex
  • Developed Lightning Web Components using HTML, Javascript, and Apex to display complex information to business users
  • Implemented, tested, and documented 1000s of lines of Apex code involving triggers, asynchronous classes, web callouts, and REST endpoints
  • Acted as Tech Lead for the team to create tickets based on product requirements, refine support requests/bugs, and ensure the engineering team is continuously unblocked
  • Configured Salesforce Custom Objects, Flows, Page Layouts, Profiles, and Permission Sets
  • Implemented Service Cloud with case milestones, entitlement processes, and automation to improve call center agent workflow
  • Created Reports and Dashboards to generate insights for business users
  • Peer reviewed 100+ merge requests

Signature Support Engineer || Salesforce || Cambridge, MA

July 2021 - February 2023

  • Resolved 200+ technical issues regarding custom Apex, Lightning Web Components, Javascript code, development practices, and Salesforce configuration to make customers more successful in their Salesforce implementation
  • Diagnosed code efficiency issues to ensure custom Salesforce implementations are reliable
  • Acted as a front-facing technical contact during critical customer incidents to maintain trust
  • Delighted customers to achieve and maintain a 4.96/5 customer satisfaction score
  • Aided and mentored newer engineers in resolving cases to maintain the team’s excellence
  • Created SOQL queries and Splunk dashboards to solve customer issues
  • Understood and resolved complex customer ETL related issues regarding CRM Analytics Platform, Salesforce Data Pipelines, and Salesforce Connections

Solutions Engineer (Integration Software Engineer) || Salsify || Boston, MA

January 2019 - June 2021

  • Designed, implemented, tested, and documented custom ETL data integrations with the Salsify platform using Ruby/Rails, RSpec, APIs, Heroku, AWS S3, and Postgres to drive customer success using the Salsify platform
  • Maintained and developed new features for full-stack multi-tenant applications, both front and back end using Rails, React, Postgres, and Angular to provide additional business value for internal and external users
  • Tested data integrations to ensure they meet data quality standards
  • Analyzed API documentation to assess and map data needs from external platforms (including Salesforce) to Salsify

Technical Skills

  • Languages: Apex, SOQL, Javascript, HTML, Ruby, Typescript, Python
  • Frameworks & Libraries: Lightning Web Components (LWC), React, Angular, Rails, Jest testing
  • Tools & Platforms: Git, SFDX CLI, AWS (Lambda, S3, Cloudwatch), Postgres, REST & SOAP APIs, Serverless, JIRA

Education

Master of Public Policy, Concentration in Health Policy

American Public University - December 2021

Bachelor of Science in Data Science, Minor in Math

Northeastern University - December 2018

Certifications

  • Certified Scrum Master 1
  • Salesforce Certified Administrator, Platform App Builder, Service Cloud Consultant, Platform Developer 1 - Trailblazer Profile

Contact

You can reach me at nathan.oldak@gmail.com - or on LinkedIn